Refund Policy
Because our products are sensitive research materials, all sales are considered final once shipped. We stand behind the integrity of every order and will promptly resolve issues that occur during fulfillment or transit.
Damaged or defective items
If your order arrives damaged, contains the wrong item, or a vial is defective, email us within 7 days of delivery with your order number and clear photos. We will replace the item or issue a refund for the affected line at our discretion.
Lost shipments
If tracking has not updated for 10+ business days and the carrier confirms the shipment is lost, we will send a replacement at no additional cost.
Order cancellations
Orders may be cancelled for a full refund before they are marked as shipped. Contact us as soon as possible if you need to cancel.
How to request a refund
Email pwrpeptidessupport@gmail.com with your order number and a short description of the issue.